Last updated: March 2026
Dollies respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, or interact with us.
This policy explains:
What personal data we collect
How we use your information
How we keep your information safe
Your legal rights regarding your data
Dollies processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
WHO WE ARE
Dollies is the data controller responsible for your personal data.
Contact details
Dollies
Leicester Food Park
32 High View Close
Leicester
LE4 9LJ
Email: help@dolliescookies.co.uk
If you have questions about this policy or how we use your data, please contact us using the details above.
THE PERSONAL DATA WE COLLECT
We collect personal data to operate our website and provide our products and services.
Information you provide directly
You may provide personal data when you:
Place an order
Contact us with an enquiry
Subscribe to marketing communications
Create an account on our website
This may include:
Name
Email address
Telephone number
Billing address
Delivery address
Order information
Messages or enquiries you send to us
Payment information
Payments are processed securely by our third-party payment providers. We do not store full credit or debit card details on our systems.
Information collected automatically
When you use our website, certain information may be collected automatically, including:
IP address
Browser type and device information
Pages visited and time spent on the website
Referral sources
This information helps us improve our website and services.
HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
Processing and delivering orders
Managing payments and refunds
Communicating with you about orders or enquiries
Providing customer support
Improving our website and services
Sending marketing communications where you have opted in
Preventing fraud and ensuring website security
Complying with legal obligations such as tax and accounting requirements
LEGAL BASIS FOR PROCESSING
Under UK GDPR we must have a lawful basis for processing personal data. We rely on the following legal bases:
Contract
Processing is necessary to fulfil a contract with you when you purchase products from us.
Legal obligation
We may process personal data where required to comply with legal obligations, including tax and financial regulations.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, including:
Responding to enquiries
Improving our website and services
Ensuring website security and fraud prevention
Consent
Where required by law, we rely on your consent, such as for:
Email marketing communications
Non-essential cookies
You can withdraw consent at any time.
MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Dollies, we may send you:
Promotions and special offers
New product announcements
News and updates about our business
You can unsubscribe at any time by:
Clicking the unsubscribe link in marketing emails, or
Contacting us directly at help@dolliescookies.co.uk
We will never sell your personal data or share it with other companies for their own marketing purposes.
SHARING YOUR PERSONAL DATA
We may share your personal data with trusted service providers who help us operate our business. These may include:
Website hosting providers
Payment processing providers
Delivery and courier companies
Email marketing platforms
IT and system support providers
Analytics providers such as Google Analytics
These providers are required to process personal data only in accordance with our instructions and applicable data protection laws.
We may also disclose personal data where required by law or to protect our legal rights.
INTERNATIONAL TRANSFERS
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy decisions
Standard contractual clauses or equivalent safeguards
DATA RETENTION
We retain personal data only for as long as necessary.
Typical retention periods include:
Order and transaction records: up to 6 years to comply with tax and accounting laws
Customer service enquiries: up to 2 years
Marketing data: until you unsubscribe or withdraw consent
When personal data is no longer required it will be securely deleted or anonymised.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you have the following rights.
Right of access
You can request a copy of the personal data we hold about you.
Right to rectification
You can request correction of inaccurate or incomplete data.
Right to erasure
You may request deletion of your personal data in certain circumstances.
Right to restrict processing
You may request that we limit how we process your personal data.
Right to object
You can object to processing based on legitimate interests or direct marketing.
Right to data portability
You may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact:
help@dolliescookies.co.uk
We will respond to requests within one month, as required by UK data protection law.
COMPLAINTS
If you are concerned about how we handle your personal data, please contact us first.
You also have the right to lodge a complaint with the UK regulator:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
COOKIES
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may include:
Essential cookies
Required for the website to function, such as shopping cart functionality.
Analytics cookies
Used to understand how visitors interact with our website. We may use tools such as Google Analytics to measure website performance.
Marketing cookies
Used to deliver relevant advertisements and track marketing effectiveness where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
More information about cookies can be found at:
https://www.allaboutcookies.org
THIRD-PARTY WEBSITES
Our website may contain links to other websites. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before submitting personal information.
CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in law or our business practices.
Any updates will be posted on this page and the “Last Updated” date will be revised.
